top of page

Privacy Notice

This is the privacy notice of Unilab UK which is a trading name of Unistow Global Limited. (Registered in England & Wales No. 10737177).  It applies to all companies within the Unistow Global Limited  (Registered in England & Wales No. 10737177) of companies, except where stated otherwise.


This notice also applies to you if we process your personal information, excluding our employees (a separate Privacy Notice for Employees is available internally).


The phrases “us”, “we” or “our” will mean those businesses which are part of Unistow group on behalf of and in respect of whom this Privacy Notice is made.


All data protection matters are managed at Unilab UK head office, Unit 47 First Avenue, Deeside Industrial Park, Deeside. CH5 2NU. Inquiries can be sent to  

What personal information do we collect
from you?

When you make an enquiry about our services, complete a survey or feedback form using our website, or use our “File Share’ service, we will collect and retain information that you have provided to us, including:


  • your contact details (name, email, phone numbers, address)

  • your communication preferences

  • the service you enquired about

  • any additional information you have shared with us

  • the source of your enquiry

  • any information you provide through a feedback or survey form

  • IP address.


We require this information to effectively follow up your enquiry and meet your needs. If you do not provide adequate information, we may not be able to do this.

You do not have to provide any data information to use our website (but see the section below on website tracking and cookies). However, certain sections, or services provided within the website, may not be accessible if you choose not to share any information with us.

We also collect data from social media sites (such as LinkedIn, Facebook, Twitter, Instagram and YouTube).

As we follow up on your enquiry we will process further information, including:

  • notes on conversations and meetings you have had with us

  • any correspondence we send and/or have received from you


By completing a form or questionnaire, we will retain your personal data and information for 3 years. Any personal information collected will be handled solely by Unilab UK employees for the purposes of engagement in order to comply with our legal and regulatory obligations for community engagement in connection to the specific development proposal only.

What do we mean by website tracking and cookies?

What are cookies and tracking technologies?

Cookies are small text files which are placed on your computer or device when you visit a website or app. HTML Web Storage is similar to cookies but with a greatly enhanced capacity.


Why do we use cookies and other tracking?

To do a few different things:

  • to keep you signed in, even on a different device

  • to remember information about you, so you don't have to give it to us again and again.

  • to help us understand how people are using our websites, so we can make them better

  • to help us personalise your browsing experience by remembering your preferences and settings.

  • to link the data recorded from our website cookies to your personal information if you make an enquiry from our website.

  • to help deliver targeted advertising to other websites

  • to find out if our emails have been read and if you find them useful

  • to deliver services from 3rd Parties, for example, Google Maps

  • to store data locally to improve the speed of our websites.

What cookies do you use?

Some cookies are required to make our website function properly and it would not work properly without them. We also use functional, performance and advertising cookies to make your experience more relevant and enjoyable. For further information please refer to our Cookie Policy.

Be aware there are some "third-party cookies" out there from other companies that might track how you use different websites, including ours. For instance, you may receive a social media company’s cookie when you use an option to share something. We don't control these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

How long do cookies last?

Some are erased when you close the browser on your website or app. Others stay longer, sometimes forever, and are saved onto your device so that they’re there when you come back.

How do I control my cookies and tracking?

You can choose to restrict or block cookies through your browser settings at any time, for more information on how to do this and cookies in general visit

Be aware that stopping cookies might mean some of the functions on our website become unavailable or might not work properly for you.

Another way to control some tracking is in the settings on your device.

How do we use your personal information?

We are required to have a legal basis for processing your personal information. These are the most commonly:

  • to perform or take steps to enter a contract with you

  • to comply with a legal obligation

  • where we have your explicit consent, freely given

  • where it is necessary for our legitimate interests, and these are not overridden by your rights and interests

  • When you make an enquiry, we will use the personal information we hold about you to take steps towards entering into a contract with you such as to:

  • follow up on your enquiry and provide further information you have requested

  • we will make you aware of new product offerings, offers, events, promotions and other marketing information based on your consent

  • we will use your personal information to tailor our products, understand how you heard about us, improve our website and adapt our marketing channels as we have a legitimate interest to do this.

We may use your information to tailor our marketing activity based on your interests and preferences.  If you leave feedback on our website, we may use the feedback for marketing and business purposes.

You may unsubscribe from our marketing activities, and/or state that you are no longer interested in our homes, at any time by using the “unsubscribe” link in each email we send you.

Alternatively, you can email to unsubscribe from all communication with Unilab UK.


Your rights

In accordance with the EU General Data Protection Regulations (GDPR) effective from 25th May 2018, you have the right to access the information we hold about you, to correct it, erase it, ask us to discontinue or restrict processing it, to object to how we are using it, the right to data portability and the right to withdraw any consent previously given.


We will acknowledge your request and let you know what we will need from you to carry out your request. Every effort will be made to respond to or comply with your request as quickly as possible, and we will ensure our systems are updated as soon as practicable in response to your request.


Not all of these rights are absolute rights, and they may be subject to exceptions.  It is unlikely that the right to data portability will apply to personal information regarding you that we process.  However, the right to withdraw any consent previously provided or to object to direct marketing are absolute rights.


Changes to this notice

Occasionally we may update our Privacy Notice therefore please review it from time to time. If we make substantial changes, we will inform you directly regarding these changes.

What is our policy on retaining your information?

bottom of page